Shipping and Returns Policy

Shipping Policy
 

US Shipping

We ship using USPS or FedEx. Shipping times shown are from the date on which the order ships, not the date on which the order was placed. For purchase totals over $100.00 we will pay the shipping for you through First Class USPS or the most economical way available.

First Class USPS is the least expensive option and has a 3-5 business day delivery time. This service is only available for packages that weigh under 1 pound and typically costs $8.50.

FedEx Ground and USPS Priority Mail are faster shipping options and if selected will incur an additional $10.00 surcharge. Unless this is a rush order we suggest using USPS.

Shipping will be calculated when you check out, and before you confirm your order, so you can test different options.

International Shipping

Currently this is unavailable on our website. Please contact the store directly to purchase any items at 812-437-1320 or click here to contact us for more information.

Product Availability

Inventory listed on our site as In Stock should be available to ship within 1-3 days . We are currently only selling In Stock items.

If you are interested in Pre Order, we do not currently have the product in stock and will need to order it from the designer. This can take anywhere from 2-12 weeks or 6-8 months for canvases depending upon the designer’s inventory. For a more accurate delivery estimate on a canvas, please click here to contact us for more information.

Your credit card is charged at the time of order.

Design colors will vary from computer to computer, depending upon screen resolution and settings. We do our best to use the most accurate images available to us to show the highest quality imagery.

Returns Policy

Unfortunately due to copyright restriction, Canvases, books, or stitch guides/ charts cannot be returned. Please make your selections carefully.

We are also not able to accept returns on opened packages of beads or kits unless the kit is missing an item which should have been included by the manufacturer. Unless goods are faulty, we can only accept returns where the packaging of beads and kits has not been opened and ALL RETURNS must be made within 30 days.

If a package is returned to Stitches From the Heart due to a package being refused – shipping costs are not refundable and the 25% restocking fee is still applied. No refunds can be made until the returned items are received in our store. If a package is returned to us due to the customer entering an incorrect shipping address – additional shipping will be charge to resend the package to the correct address.

Please click here to contact us first to obtain instructions and a returns number allocated. This will ensure a speedier return/refund/credit process and will avoid packages arriving in store without sufficient information.